01Cancelling a plan
You can cancel at any time by writing to us through the contact page. Monitoring continues until the end of the current billing period, and the plan does not renew after that.
02Before monitoring starts
If you cancel after paying but before your watch profile is set up and the first scan has run, the full amount paid for that period is refunded.
03After monitoring starts
Once scanning has begun, fees for the current billing period are not refundable, because scanning, scoring and reporting have already been delivered for that period. Scope reductions take effect from the next billing period.
04Billing errors and service failures
- Duplicate or incorrect charges are refunded in full once confirmed.
- If an extended outage on our side prevents monitoring, we will credit or refund the affected period.
05How refunds are paid
Approved refunds are returned to the original payment method. Processing times depend on your bank or payment provider.